Returns Policy

Returns Policy

Our return policy lasts 14 days from the date you receive your item. If 14 days have passed, unfortunately we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition you received it

• In its original packaging

Non-returnable Items

• Gift cards

• Sale items

Damaged Items

Please check your order carefully upon delivery. If any item arrives damaged, you must notify us within 14 days of receiving your order so we can investigate and resolve the issue with our courier. We’re unable to offer a refund or replacement for damage reported outside this timeframe.

How to Complete Your Return

1. Contact Us – Email us at home@bengali.co.nz with your order number and details of the item you wish to return or exchange.

2. Confirmation – We’ll respond with instructions and confirm your return or exchange.

3. Ship Your Return – Send your item via tracked courier to the address below.

4. Processing – We'll notify you by email once your return or exchange has been completed.

📦 Returns Address:
Bengali Home
Attn: Online Returns
56A Orkney Rd
Mount Maunganui 3116
New Zealand

Shipping Costs

You will be responsible for paying for your own return shipping. Original shipping costs are non-refundable unless the item is defective or damaged and reported within 14 days.